The warranty is a property of the frame tier you buy. It covers the frame hardware: the legs, the trusses and the joints that make up the pop-up structure. The printed canopy, the full walls and the half walls are separate line items on your order and are not part of it.
What the frame warranty covers. Defects in the materials and workmanship of the frame itself, for the term listed on the tier: 1 year on the V5, 2 years on the V4 and V4 Lite, lifetime on the V3. If a leg, truss bar or connector fails because it was made wrong, the frame manufacturer corrects, repairs or replaces the defective part and covers the parts and labor. Shipping a defective part back to the manufacturer is at your expense, and a repair or replacement does not restart the warranty clock.
What it does not cover. Normal wear, damage from misuse or neglect, damage from leaving the tent up in high wind, and damage from skipping the care the manufacturer prescribes. Wind is the one that matters in San Antonio: no frame warranty in this industry covers a tent that blew over, on any tier, at any price. The printed canopy, walls and accessories are separate items on your order and are not part of the frame warranty.
The V6 value frame. It carries no manufacturer warranty. What you get is the arrival inspection window described below, and nothing after it. That is the trade you make for the $973.69 price.
Inspect on arrival. Every frame, the V6 included, has to be checked the day it arrives. Report shipping damage or a defect to us within 5 business days of delivery and before the first setup, with your order number and photos, and we handle the claim with the manufacturer. Call (210) 293-5651 or reply to your order confirmation email. Mon-Fri 9:00 AM to 5:00 PM · Sat 9:00 AM to 3:00 PM · Sun closed.